The position reports to the Vice-President or senior administrator responsible for Laboratory Services and collaborates with the Medical Director of Laboratories in the provision of laboratory services.

Position Summary:

Uses expertise in medical technology and administration in the general management of the clinical laboratory services. Direct and coordinate the technical and administrative activities of the Clinical Laboratory Services to meet the needs of patients and personnel responsible for patient care and to ensure quality service in a timely and cost effective manner.

Assumes overall technical and administrative responsibility for general management of the laboratory including; planning, quality management, financial management, human resources and compliance with all accreditation and regulatory requirements.

Communicates on a regular basis with external government, accreditation and regulatory bodies, the medical community and professional associations. Active membership in relevant scientific, technical and administrative associations.

Minimum Education and Experience Required:

Education and specific training will vary somewhat depending on the size of the organization. Typically the Director will have advanced technical certification in a relevant area of medical technology, a University degree in business or administration, and a minimum of five years experience in a laboratory management role. .

In larger organizations, a higher level of expertise in laboratory technology, a postgraduate administrative or management degree and a longer period of time in a relevant management role are typically required.

Duties and Responsibilities:

Strategic Planning
· Develop and implement strategies, goals and objectives to support the corporate mission, goals and objectives
· Develop and implement strategies within the context of change management activities such as laboratory services regionalization
· Business case analysis

Financial Management
· Develop and implement operating and capital budgets. Note these will certainly be annual and will often include longer term planning (five year plans for example) based on the organization's policies and procedures.
· Analyze financial reports and produce variance and forecast reports on a regular basis for Senior Management. Monitor the department's performance, ensuring that it is within the allocated resources

Human Resources Management
· Directly accountable for laboratory staff. Responsible for hiring, training, discipline, and termination of laboratory staff. Approve recommendations on selection, promotion, discipline or termination of staff as required.
· Provide technical and functional guidance to Laboratory Managers, Supervisors, Technical and clerical staff.
· Develop opportunities for education and staff development through effective recruitment, recognition, retention and succession planning
· Depending on the environment, ensure compliance to collective agreements
· Ensure staff credentialing. Ensure compliance of the Standards of Practice for Technologists

Technical and Operational Management
· Provides leadership and direction for all technical and administrative laboratory services operations.
· Plan, implement and administer any changes necessary to re-organize the operational management of the laboratory.
· Develop, implement and administer departmental policies and procedures. Coordinate formulation of departmental manuals
· ensure effective communication across the organization and among all staff, from within the department and external to the department

Total Quality Management
· Develop and implement strategies to ensure compliance with all relevant international, federal, provincial and professional standards, regulatory and accreditation requirements and applicable laws.
· Develop and implement strategies to provide customer focused/ client response services for both internal and external stakeholders
· Assume responsibility for the Department's Quality, Safety and Risk Management activities
· Handle patient concerns, complaints, and inquiries, while observing confidentiality of patient, employee and organizational information

Internal and External interactions
· Develop and maintain effective and collaborative working relationships with medical directors, vice president and senior administrators
· Act as resource for external and internal clients Participate on various internal and external committees from the corporate to the departmental level, from the administrative to the patient care and staffing levels.
· Liaise with government and regulatory bodies; educational and training institutions; College of Medical Technologists of Ontario
· Typically active in a variety of external professional Associations
· Serve as an ambassador for medical laboratory technology, and for the laboratory services, with a wide variety of internal and external groups.